Policies

At Noma Xpress LLC, our policies are designed to support reliable service, protect our customers and personnel, safeguard sensitive shipments, and maintain professional standards throughout our operations. These policies apply as appropriate to our medical courier, pharmaceutical, B2B, 3PL, and last-mile delivery services.

Drug & Alcohol Policy
Noma Xpress maintains a drug- and alcohol-free workplace. Employees are prohibited from performing work while impaired by alcohol, illegal drugs, or other substances that may affect their ability to safely perform their duties. Testing and other requirements are administered when applicable under company policy and federal, state, or local regulations.

Equal Opportunity & Non-Discrimination Policy
Noma Xpress LLC is committed to providing equal employment opportunities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other status protected under applicable federal, state, or local law.

Customer & Shipment Confidentiality Policy
Noma Xpress is committed to protecting confidential customer, business, shipment, and delivery information. Employees and contractors are expected to access and disclose information only when necessary to perform authorized business activities and delivery services. Medical and healthcare-related information is handled according to applicable privacy requirements and company procedures.

Medical Shipment Confidentiality Policy
Information associated with medical, laboratory, pharmaceutical, and other healthcare shipments must be handled with appropriate confidentiality. Personnel are instructed to protect sensitive information contained in manifests, labels, electronic systems, delivery records, and communications and to avoid unnecessary access or disclosure.

Chain-of-Custody Policy
Noma Xpress maintains chain-of-custody procedures for shipments requiring enhanced accountability. Depending on customer and shipment requirements, documentation may include pickup and delivery times, shipment identification, authorized handoffs, signatures, tracking information, proof of delivery, temperature records, and delivery exceptions.

Temperature-Controlled Shipment Policy
Shipments requiring temperature-controlled transportation must have clearly communicated handling and temperature requirements before service begins. Noma Xpress follows applicable customer instructions for temperature-sensitive shipments and may utilize appropriate containers, monitoring equipment, documentation, and exception-reporting procedures based on the service requested. Any identified temperature excursion is reported according to applicable customer and company procedures.

Cargo Acceptance Policy
Noma Xpress reserves the right to refuse any shipment that cannot be transported safely, legally, or within our operational capabilities. Shipments must be appropriately packaged, sealed, labeled, documented, and prepared for transportation. Noma Xpress may refuse improperly packaged, leaking, damaged, unidentified, prohibited, unsafe, or inadequately documented materials.

Prohibited & Restricted Items Policy
Noma Xpress does not knowingly accept prohibited or unauthorized materials for transportation. Certain regulated, hazardous, biological, pharmaceutical, or other restricted materials may require specialized packaging, documentation, training, authorization, equipment, or procedures before they can be accepted. Acceptance of a shipment is subject to Noma Xpress's service capabilities and applicable regulations.

Damaged or Compromised Shipment Policy
Personnel must report shipments that appear damaged, leaking, improperly sealed, contaminated, compromised, or otherwise unsafe. Employees should not open, repair, repackage, or unnecessarily handle a compromised medical or sensitive shipment unless specifically trained and authorized to do so. The shipment may be isolated and the customer or appropriate contact notified for further instructions.

Incident & Accident Reporting Policy
Accidents, injuries, spills, exposures, cargo damage, vehicle incidents, security concerns, temperature excursions, lost shipments, and other significant service exceptions must be reported promptly. Noma Xpress documents and reviews applicable incidents to determine appropriate corrective actions and help prevent recurrence.

Pickup & Delivery Policy
Customers are responsible for providing accurate pickup and delivery information, including addresses, contact information, delivery windows, shipment details, special handling requirements, and access instructions. Delivery confirmation may include electronic proof of delivery, signatures, photographs where appropriate, timestamps, or other customer-required documentation.

Failed Delivery & Waiting Time Policy
When a delivery cannot be completed because the recipient is unavailable, the location is inaccessible, required information is incorrect, or another circumstance outside Noma Xpress's control prevents completion, additional waiting, redelivery, or return charges may apply. Customers will be contacted when additional instructions are required. [Note: We will add exact fee amounts later once pricing structure is finalized].

Customer Responsibility Policy
Customers are responsible for accurately describing their shipment and communicating any special transportation requirements before pickup. This includes weight, dimensions, pallet count, temperature requirements, time sensitivity, access restrictions, loading requirements, and any regulated or special-handling conditions. Failure to disclose important shipment information may result in service refusal, delays, additional charges, or cancellation.

Privacy Policy
Noma Xpress respects the privacy of customers, website visitors, employees, and business partners. Personal and business information collected through our website, service-request forms, communications, and delivery systems is used for legitimate business purposes and handled according to applicable privacy requirements. A complete Privacy Policy should remain available separately through the website footer.

Policy Updates
Noma Xpress may periodically update its policies to reflect changes in operations, services, technology, customer requirements, or applicable laws and regulations. The most current version of applicable public policies will be maintained through Noma Xpress's official website.

SAFETY & COMPLIANCE PAGE

At Noma Xpress LLC, safety, security, and compliance are at the center of every delivery. We maintain policies and procedures designed to protect our drivers, customers, cargo, medical materials, and the public.

Our safety program supports our medical courier, pharmaceutical, B2B, 3PL, and last-mile transportation services using cargo vans and 16–26 ft box trucks. We follow applicable federal, state, and local transportation, workplace safety, healthcare privacy, and medical-handling requirements.

DRIVER TRAINING & SAFETY

Noma Xpress drivers receive training appropriate to their assigned vehicles and services. Training may include defensive driving, cargo handling, emergency procedures, medical courier protocols, workplace safety, accident prevention, and customer-specific requirements. Drivers are expected to operate safely, professionally, and in accordance with applicable transportation regulations and company policies.

VEHICLE SAFETY & MAINTENANCE

Our cargo vans and box trucks are maintained through scheduled inspections and preventive maintenance programs. Drivers perform required vehicle safety checks and report mechanical or safety concerns promptly. Vehicles that do not meet applicable safety requirements are removed from service until appropriate corrective action is completed.

HOURS OF SERVICE & DRIVER FATIGUE

Noma Xpress promotes safe scheduling and fatigue management. Drivers must comply with applicable Hours-of-Service requirements when those regulations apply to the vehicle and operation being performed. Drivers are prohibited from operating a vehicle when fatigue could compromise safe transportation.

ELECTRONIC LOGGING & RECORDKEEPING

When required by applicable regulations, Noma Xpress uses compliant electronic logging or other required recordkeeping methods to document driver activity and support Hours-of-Service compliance.

DRUG & ALCOHOL SAFETY

Noma Xpress maintains a drug- and alcohol-free workplace. Drivers and other safety-sensitive personnel are subject to applicable company policies and any federal or state drug and alcohol testing requirements that apply to their positions or vehicle operations.

CARGO & DELIVERY SAFETY

 - Cargo Securement: Cargo is properly loaded and secured to help prevent shifting, damage, spills, and transportation hazards. Drivers follow applicable cargo-securement procedures based on the vehicle, shipment type, weight, and customer requirements.
 - Weight & Load Compliance: Noma Xpress follows applicable vehicle weight, load, and operating requirements. Shipments are matched with appropriate vehicles based on cargo dimensions, weight, pallet count, equipment requirements, and delivery conditions.
 - Liftgate & Pallet Handling: For applicable box-truck deliveries, trained personnel follow safe procedures when operating liftgates, pallet jacks, and other material-handling equipment. Equipment is inspected and used according to applicable safety procedures and manufacturer guidelines.

MEDICAL COURIER SAFETY & COMPLIANCE

Noma Xpress maintains specialized procedures for transporting medical specimens, pharmaceuticals, healthcare materials, medical supplies, and other time-sensitive healthcare shipments. Our procedures emphasize security, proper handling, confidentiality, chain of custody, temperature requirements, and timely delivery.

 - OSHA Workplace Safety: Noma Xpress maintains workplace safety procedures consistent with applicable Occupational Safety and Health Administration (OSHA) requirements. Employees receive safety training appropriate to their responsibilities and potential workplace hazards.
 - Bloodborne Pathogens & Exposure Control: Personnel with reasonably anticipated occupational exposure to blood or other potentially infectious materials receive appropriate safety training and follow applicable exposure-control procedures. These procedures may include universal precautions, PPE, bloodborne-pathogen training, exposure reporting, spill response, and documentation.
 - HIPAA & Confidentiality: Noma Xpress protects confidential healthcare and patient information encountered during applicable medical courier operations. Personnel are instructed to limit access to protected information and safeguard manifests, delivery documentation, electronic information, and communications associated with medical shipments.
 - Medical Specimen Handling: Medical specimens accepted for transportation must be properly packaged, sealed, labeled, and prepared according to applicable requirements and customer protocols. Drivers are trained to maintain package integrity and avoid unnecessarily opening or handling sealed specimen containers.
 - Pharmaceutical Transportation: Noma Xpress provides secure transportation for pharmaceutical shipments according to applicable customer requirements. Services may include documented pickup, secure transportation, shipment tracking, authorized delivery, chain-of-custody documentation, temperature monitoring when required, and exception reporting.
 - Temperature-Controlled Transportation: When a shipment requires temperature control, Noma Xpress follows shipment-specific handling and temperature requirements using appropriate equipment, containers, and monitoring procedures. Temperature documentation can be maintained when required by the customer or shipment protocol.
 - Chain of Custody & Proof of Delivery: Sensitive medical, pharmaceutical, and commercial shipments may be documented throughout the delivery process. Documentation may include pickup and delivery timestamps, shipment identification, authorized handoffs, signatures or electronic proof of delivery, tracking information, temperature records when required, and delivery exceptions.
 - PPE, Spill Response & Biohazard Safety: Appropriate personal protective equipment and spill-response materials are maintained for operations where exposure risks may reasonably occur. Personnel receive training appropriate to their responsibilities for isolating incidents, reporting exposures, responding to spills, and escalating safety concerns.

TECHNOLOGY & SHIPMENT SECURITY

Noma Xpress utilizes tracking and delivery technology to support shipment visibility, accountability, and communication throughout the transportation process. Depending on the service, customers may receive shipment status updates, delivery confirmation, electronic documentation, and other tracking information.

INCIDENT REPORTING & INVESTIGATION

Safety incidents, accidents, damaged shipments, spills, exposure events, temperature excursions, and other significant delivery exceptions are documented and escalated according to company procedures. Incidents are reviewed to identify potential causes, implement corrective actions, and reduce the likelihood of recurrence.

ENVIRONMENTAL & MATERIAL HANDLING COMPLIANCE

Noma Xpress follows applicable environmental and material-handling requirements associated with the transportation services we perform. Any regulated or hazardous materials accepted for transportation must meet applicable packaging, labeling, documentation, handling, and transportation requirements.

TRAINING & CONTINUING EDUCATION

Safety and compliance training is an ongoing part of Noma Xpress operations. Training may include:

 - Defensive driving and vehicle safety
 - Medical courier procedures
 - HIPAA and confidentiality
 - Bloodborne pathogens
 - PPE and exposure response
 - Specimen and pharmaceutical handling
 - Temperature-controlled transportation
 - Chain of custody
 - Cargo securement
 - Liftgate and pallet-jack safety
 - Incident and emergency procedures

Training requirements are based on employee responsibilities, vehicle type, services performed, applicable regulations, and customer requirements.

NON-DISCRIMINATION POLICY

Noma Xpress LLC is committed to equal employment opportunity and does not discriminate based on any status protected under applicable federal, state, or local law.

CONTINUOUS IMPROVEMENT

Safety and compliance are ongoing responsibilities at Noma Xpress. We regularly review our operating procedures, training practices, safety protocols, vehicle requirements, and medical courier procedures to support reliable, secure, and professional transportation services.